Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to recent customer research, 76% of respondents see customer service as a ‘true test’ of how much an organization values them. Customer/client service training is vital to maintaining excellent relations.

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from antagonistic or ambivalent toward supportive and enthusiastic.

Competencies that are addressed in this workshop include:

• Attitude — Maintains a friendly, positive, and enthusiastic outlook

• External Awareness — Sees things from multiple points of view. Understands the importance of knowing your work, your organization and those you serve.

• Customer Experience — Leverages positive experiences to create customer loyalty and long-term relationships