Customer Service: From Good to Great
Administered by ESD 123
- Gene Sharratt
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to recent customer research, 76% of respondents see customer service as a ‘true test’ of how much an organization values them. Customer/client service training is vital to maintaining excellent relations.
The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from antagonistic or ambivalent toward supportive and enthusiastic.
Competencies that are addressed in this workshop include:
• Attitude — Maintains a friendly, positive, and enthusiastic outlook
• External Awareness — Sees things from multiple points of view. Understands the importance of knowing your work, your organization and those you serve.
• Customer Experience — Leverages positive experiences to create customer loyalty and long-term relationships
Wed, February 22 2017 3:00 PM - 5:00 PMCascade Conference Room
Event # 23907
- Registration Ends
- Friday Feb 17, 2017 3:00 PM