One incontrovertible finding emerges from my career spent working in and around schools:  The nature of relationships among the adults within a school has a greater influence on the character and quality of that school and on student accomplishments than anything else.”

Roland Barth

Conflict is inevitable. The choices we make individually and collectively when faced with conflict determines whether it will be a negative or positive influence.  Leaders and teams often report that the ability to navigate conflict and to facilitate challenging conversations determines personal and organizational success and is often their greatest challenge. 

(Required core seminar for all Tier 2 seminars) - This interactive two-day seminar will introduce a framework for understanding the dynamics of difficult conversations, along with strategies for improving personal and organizational effectiveness.  Participants will increase their self-awareness and confidence in conflict situations.  They will learn about the ingredients of conflict, mastering emotions and behavior, and staying curious about what motivates others as they practice the skills needed for approaching their own difficult conversations.