Identify and know how to respond to various levels of crisis behaviors / Recognize how to manage your own consistent, calm behavior in order to influence a positive outcome in a crisis situation / Learn strategies to strengthen nonverbal communication / Develop limit-setting strategies when verbally intervening to de-escalate defensive behaviors / Learn safety intervention strategies to maximize safety and minimum harm / Explore the Physical Skills Review Framework and key legal and professional considerations when using restrictive interventions / Explore the Decision-Making Matrix when assessing Risk Behavior / Demonstrate and practice non-restrictive interventions that are consistent with a set of physiological principles / Explore a framework to help guide staff and the individuals in distress through a process of re-establishing the relationship