Used effectively, the right words can be a powerful tool. Simply saying “Hello” can prompt a casual conversation with unknown individuals and help you determine why they are there. The OHNO approach – Observe, Initiate a Hello, Navigate the Risk, and Obtain Help – helps employees observe and evaluate suspicious behaviors, and empowers them to mitigate potential risk, and obtain help when necessary. Alert employees can spot suspicious activity and report it. The power is in the employee, citizen, patron, or any person who can observe and report. Learn this and other non-confrontational techniques for responding to potentially suspicious activity.

Presented in partnership with CISA (Cybersecurity and Infrastructure Security Agency). CISA recognizes the power that a single individual can have in deterring threats and preventing harm. CISA’s non-confrontational techniques are tailored to harness the power of the individual in the securing the safety of our nation.